Privacy Policy

1. Who we are

TV Experts (“we”, “us”) is a commercial display installation company based in Richmond Hill, Ontario. This policy explains how we collect, use, share and protect personal information when you visit tvexperts.ca, contact us or work with us. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

Information you give us:

• Contact form: name, company, email, phone, project details and any photos you attach.
• Emails, calls and texts: what you send us and our replies.
• Project information: site contact names, addresses and photos of installation areas, provided so we can quote and complete the work.

Information collected automatically:

• Technical data such as IP address, browser and device type, pages visited and time of visit, collected by our web server and security tools.
• Cookies and similar technologies, as described in section 6.

3. How we use it

• Respond to your inquiry and prepare quotes.
• Schedule, perform and document installations, including before-and-after photos and completion reports.
• Invoicing, record keeping and meeting legal and tax obligations.
• Protect the website from spam, fraud and abuse.
• Send you service updates and, only with your consent, occasional news about our services.

We do not sell, rent or trade personal information.

4. Consent

By submitting the contact form or contacting us, you consent to us using your information for the purposes above. You can withdraw consent at any time by contacting us, subject to legal or contractual limits. If you withdraw consent, we may not be able to provide some services.

5. Sharing your information

We share personal information only when needed, and only what’s needed:

• Service providers who help us run our business, such as website hosting, security and spam protection (Cloudflare), and email. They may only use it to provide services to us.
• Trusted trades working on your project, such as the licensed electrician we use for electrical work.
• Agencies and integrators we work for, when we install on their behalf for your location.
• Authorities, when required by law or to protect our legal rights.

Some service providers may store or process information outside Canada, including in the United States. While there, it is subject to the laws of that country and may be accessed by its authorities.

6. Cookies

Our website uses only the cookies it needs to work and stay secure, including Cloudflare Turnstile, which helps block spam on our contact form. We use Cloudflare Web Analytics, which does not use cookies, to understand how visitors use the site through aggregated data. You can block or delete cookies in your browser settings, though some features may not work properly.

7. Photos of our work

We photograph installations to document our work and, with the client’s permission, to show in our portfolio. We avoid capturing people and personal details. If you see a photo you would like removed, contact us and we will remove it.

8. Email communications

We follow Canada’s Anti-Spam Legislation (CASL). We send commercial emails only with your consent, and every such email includes a way to unsubscribe. We never sell or share email lists.

9. How long we keep it

We keep personal information only as long as needed for the purposes above. Business and tax records are kept for at least six years, as required by Canadian tax law. After that, information is securely deleted or destroyed.

10. How we protect it

We use reasonable physical, organizational and technical safeguards, including encrypted (HTTPS) connections and limited access to personal information. No method of transmission or storage is completely secure, so please avoid sending sensitive information, such as payment details, by email.

11. Your rights

You can ask to:

• See the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Withdraw consent or ask us to delete your information, where we are not required to keep it.

We respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

12. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

13. Links to other websites

Our website may link to other websites. We are not responsible for their content or privacy practices.

14. Changes to this policy

We may update this policy from time to time. The latest version is always posted on this page, with the date it was last updated.

15. Contact us

For privacy questions or requests, contact our Privacy Officer:

Privacy Officer, TV Experts
Richmond Hill, Ontario
Email: contact@tvexperts.ca
Phone: 647-933-1100